Terms

Terms of Service

What is this?

The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our services. Use of our services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Use of these services implies agreement with these terms!

Questions?

Any questions regarding this agreement should be sent to the sales department prior to signing up for service.

Terms of Service

BitcoinWebHosting.net (hereinafter referred to as “BWH”) provides web hosting to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using BWH services.

Service Agreement

The BWH Service Agreement is a separate agreement between BWH and all customers. Please make sure you are in agreement with the following points and conditions, as well as our service agreement (in its entirety) before signing up for or using BWH’s services. Contact our sales department for any clarifications.

Link: Service Agreement

Resource Usage Policy

The BWH Resource Usage Policy is an extension of the Terms of Service containing more specific utilization policies. Please make sure you are in agreement with its points and conditions before signing up for or using BWH’s services. Contact our sales department for any clarifications.

Link: Resource Usage Policy

Domain Registration Agreement

The BWH Domain Registration Agreement is applicable for all domains registered by or transferred to BWH by a client. By registering or transferring a domain, client acknowledges their acceptance of the Domain Registration Agreement. Contact our sales department for any clarifications.

Link: Domain Registration Agreement

Content

All services provided by BWH may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless BWH from any claims resulting from the use of the service which damages the subscriber or any other party.

Examples of non-acceptable content

  • Pirated software
  • Bulk Email related products
  • Hacking/cracking related websites
  • Warez and/or copyrighted MP3s
  • Material illegal under United States of America law

BWH will be the sole arbiter as to what constitutes a violation of this provision, and reserves the right to deactivate and remove any site at any time for any reason without refund!

Copyright Violations

BWH will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.

System Resource Usage

If BWH’s system administration team determines that an account is utilizing an unacceptable amount of system resources, BWH may temporarily deactivate the account in question. If BWH’s staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with seven (7) days in which to either upgrade to a VPS or other hosting solution as recommended by BWH staff or locate a new provider. This only occurs in extreme cases; BWH will do all it can to assist customers prior to this scenario.

BWH will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.

Link: Resource Usage Policy

Backups

BWH performs nightly backups of shared and reseller servers; however, these backups are for BWH’s administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. BWH does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on BWH’s part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.

Unsolicited Email (SPAM)

SPAMing, or the sending of unsolicited email, from a BWH server or using a return email address that is maintained on a BWH server is STRICTLY prohibited. Using SPAM to advertise a site hosted on BWH’s network also constitutes as a violation of this provision. BWH will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated and no refund will be issued.

For anyone intentionally spamming on our systems, we reserve the right to bill them at rate of $90/hour for any cleanup, research, and related work from their illegal activities.

Help us STOP SPAM! Please email our abuse department immediately to report a violation of our SPAM policies.

Support Abuse

At BWH, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. A pro-rated refund may be issued on a case-by-case basis.

Server Abuse

Any attempts to undermine or cause harm to a BWH Internet Solutions server or customer of BWH is strictly prohibited.

BWH will be the sole arbiter as to what constitutes a violation of this provision. Accounts found in violation of this provision will be subject to immediate account deactivation without refund.

Cancellation

Cancellations are processed by our Billing department. To cancel an account, submit your cancellation request to Billing via email or your client account. To expedite your request, be sure to include the following information:

  • Primary domain name on the account
  • Answers to your security questions
  • Verification that you have downloaded a backup of all necessary files

The above information is required for the protection of all customers.

Refunds

The 45 Day Money Back Guarantee applies to the following services only:

  • Shared Web Hosting
  • Reseller Hosting

A 15 Day Money Back Guarantee applies to the following services only:

  • Managed VPS Hosting
  • Unmanaged VPS Hosting

The 15 or 45 Day Money Back Guarantee does not apply to nor are refunds available for the following services:

  • Semi-Dedicated Hosting
  • Managed Dedicated Servers
  • Unmanaged Dedicated Servers
  • Domain Name Registrations/Transfers/Renewals
  • IP Addresses
  • Add-Ons such as WHMCS

Note that the 15/45 day period ends exactly 15/45 days from the day on which account was originally activated (not the day the order was placed). It is not valid towards account renewals. This guarantee is VOID if your account violates our Terms of Service or Service Agreement. Setup fees are non-refundable. External services, such as but not limited to, dedicated IP addresses, installation charges, WHMCS licenses, etc., are non-refundable.

Pro-rated service credit and refunds are available for the following services:

Shared Web Hosting

Reseller Hosting

Managed VPS Hosting

Unmanaged VPS Hosting

Cloud VPS Hosting

Pro-rated service credits are calculated using the price originally paid. Pro-rated refunds are calculated using the price originally paid minus any discounts received for long-term contracts.

Failure to Follow Policies

Failure to fully comply with these terms is grounds for account suspension and/or deactivation (with or without refund, subject to BWH’s discretion). Any accounts and/or servers contained within BWH’s network must adhere to the above policies.

We reserve the right to remove any account without prior notice. If we deactivate your account for violating policy, you will forfeit your rights to a refund–and none will be given. No refunds for advanced payment. Our normal policy is a warning first, and account deactivation the second offense, but no warning is required.

BWH reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.

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